Privacy Policy

1. Commitment to Data Privacy

SBM Web Solution ("we", "our", or "us") is dedicated to protecting the privacy and confidentiality of individuals and business entities who visit our website, inquire about software development, or engage our IT engineering and consultation services. This Privacy Policy outlines our data governance practices in accordance with the Information Technology Act (India), General Data Protection Regulation (GDPR), and globally accepted data compliance standards.

2. Information We Collect

We collect information only when directly relevant to delivering technical proposals, executing software projects, or facilitating communications:

• Contact Information: Name, professional email address, WhatsApp/telephone number, corporate designation, and company name provided via our contact, quotation, demo, or partner forms.
• Project Specifications: Technical scopes, project requirements, architectural blueprints, and budget estimations shared during consultations.
• Automated Telemetry: Anonymized analytical cookies, browser user-agents, IP addresses, and page navigation patterns to diagnose server latency and enhance platform performance.

3. How We Use Collected Data

Collected information is strictly utilized for legitimate business operations:

• Preparing customized software architecture proposals, feasibility studies, and commercial quotes.
• Executing software development, server deployment, automated backups, and client SLA support.
• Sending project milestone updates, staging sprint links, and transaction invoices.
• Preventing malicious traffic, bot spam, and unauthorized API intrusions.

4. Strict Non-Disclosure & IP Protection

We operate under a strict zero-leakage policy. We never sell, lease, or monetize your proprietary project details or personal contact records to third-party marketing brokers. Prior to initiating technical discussions, we execute bilateral Non-Disclosure Agreements (NDAs) guaranteeing absolute confidentiality over source codes, proprietary logic, and enterprise databases.

5. Data Security Standards

Our cloud infrastructure enforces industry-standard 256-bit TLS encryption in transit and AES-256 encryption at rest. Administrative access is protected by multi-factor authentication (MFA), role-based permission scopes, and real-time security intrusion audits.

6. Your Rights & Data Erasure

You retain full control over your information. At any point, you may request access to the data we maintain regarding your organization, request modifications, or instruct full permanent erasure from our CRM databases by contacting our privacy compliance desk.